Public.com keeps locking me out of my account every month or so

Complaint to FINRA:

Public.com keeps locking me out of my account every month or so, and I have to go through a painful ordeal to fix it, but it has to be harassment. I downloaded a new app, on a new phone, with a new phone number; and use it and sign in all months and then it locks me out and has the old phone number now for verification; so now I am locked out from trading and transferring or doing any business at a critical trading time. The do this kind of thing every month to me. Is this happening to other users? If you change the password, it never works the next time. They lock me out of my account always a critical time and I feel it is purposeful and how dangerous is it when I change the phone, download a new app and have a new number that has all been verified and the old one removed to now be the primary number again it a massive flaw in their software. To have the old number be there had to be purposeful, and I believe to lock me out or they have a serious issue in their sign in software execution systems.. This kind of thing with one's assets at stake has to be stopped.

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Confirmation No. #bf8a7a5c27c2